Contact & Support
Need help with an order, payment, account or game top-up? Our support team is here to assist you.
WhatsApp Support
For quick assistance with your order, Player ID, payment, or top-up status, contact us on WhatsApp.
Email Support
For detailed inquiries, account issues, refund reviews, or other support requests, send us an email.
Before Contacting Support
Providing the correct information helps us investigate your request faster.
Order & Top-Up Support
We can assist with common order-related issues.
Top-up is pending or taking longer than expected.
Payment completed but order status has not updated.
Order failed and the top-up was not delivered.
You believe the same payment was charged twice.
You need help understanding your order status.
You need assistance before placing a new order.
Account Support
Contact us if you're experiencing an issue with your Nova Topup customer account.
- Login or account access problems
- Email verification issues
- OTP-related problems
- Password reset assistance
- Google Sign-In issues
- Account or order-history questions
Refund & Payment Issues
If you believe an order qualifies for review, contact us with your order and transaction information.
Stay Safe
Protect your Nova Topup account and payment information.
Never share your password or OTP.
Nova Topup support should not need your account password or
one-time verification code to investigate a normal support request.
We're here to help.
Contact Nova Topup support and include your order number for faster order-related assistance.
